FEDEX Ground Delivery Times:

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Shipping charges are calculated via the FEDEX database. There is a slight danger that FEDEX's site may be down or unreachable. If this happens, you will experience a delay of up to 60 seconds while the system tries to contact FEDEX. If the site cannot be contacted at all, shipping will not be calculated but you may still complete your order.
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Coupon Codes and Promotion Codes:Find info about Genuine Cool Stuff Cheap coupon codes and promotion codes on our coupon code page.
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Shipping offers: Shipping offers apply only to ground shipments sent to U.S. delivery addresses in the 48 contiguous states, excluding Alaska, Puerto Rico and Hawaii. Orders will be shipped in the most cost efficient way to a single address. We will be glad to fill custom shipping requests for an additional charge.
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FEDEX Address Correction Charge: Please make sure your ship to address is complete and includes any apartment, suite, department or floor number information. FEDEX charges for address corrections and we will charge that additional cost to your credit card when it is billed to us.

NOTE: Shipping charges for orders sent to incorrect addresses and returned to us are not refundable, and are subject, if order is canceled, to a 10% (of total order) handling/restocking fee applied to your credit card.

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Damage in Shipment: FEDEX is responsible for getting your shipment to you safely. Upon receipt, if you notice or suspect any damage, note so on the delivery papers. DO NOT refuse shipment regardless. If upon opening you find the merchandise damaged due to shipping, call Customer Care immediately at 888-463-3332 all damage claims must be submitted to FEDEX within 21 days from delivery date. CoolStuffCheap.com will not send replacements or apply credits on damaged orders reported after 21 days from delivery date.
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Order Never Delivered: If you do not receive your order within the standard delivery time, please contact us at 888-463-3332 for assistance in finding your order. If the order is not located by the carrier within 10 business days, you may request a refund or re-shipment of the order. We can not place claims on shipments that are more than 30 days old. If your package does not arrive within the specified delivery time, you must contact us at 888-463-3332 or via email at customer-care@coolstuffcheap.com with "Lost Order" in the subject field to ensure the claim is placed within the 30 day time period. CoolStuffCheap.com will not send replacement orders or apply credits on shipments that are more than 30 days old.
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Back Order Policy:
Occasionally, a product may be out of stock. If your item is back ordered and is scheduled to reach the Cool Stuff Cheap warehouse within seven (7) business days, your order will be held up in order to complete your shipment. In the event of a delay we will contact you by phone or email.
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Cancellation Policy:
If you would like to cancel a CoolStuffCheap.com order for any reason, please call us at 888-463-3332, and a representative will determine if your order can be cancelled. We will do everything we can to accommodate your request. Our order-fulfillment system is designed to get orders shipped and on the way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process.

If you have not confirmed your cancellation with us or received an RMA number, we reserve the right to refuse returned shipments.

If your order cannot be cancelled, and you are unhappy with it, simply return it to CoolStuffCheap.com according to our Return Policy.

CoolStuffCheap.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.
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Return Policy:
1. We will be happy to consider a return of merchandise in new condition with its original packing and accessories intact within 30 days of the order date. Simply review the return rules below and obtain a "Return Merchandise Authorization".

Return Rules:

2. If you receive a product not on your order, please call 888-463-3332, we will ship the correct item(s) to you, along with a free shipping label to return the incorrect product. We will pick the incorrect product up from you at our expense, if we do not receive the incorrect item back within 15 days we will be forced to charge you for the cost of the item and shipping.

3. If you think you have received a defective product, please call 888-463-3332 within 5 days of your purchase delivery. We may be able to solve the problem or guide you in the correct usage of the product. NOTE: Cloudy lava lamps and items requiring replacement batteries or bulbs are not considered defective. If we determine a product to be defective, we will exchange it for an identical item or offer an in-store credit, at our discretion. You must first obtain an RMA (see "Return Merchandise Authorization"). The amount of the in-store credit you may receive for the defective item will be the price you paid for the item. Products returned as defective are thoroughly examined and tested; any misrepresentation of item condition will result in immediate refusal of your return.

You must obtain a Return Merchandise Authorization number and ship returns or exchanges back to us within 10 days of the RMA issue date. Products for return or exchange must be in new and re-sellable condition and received at CoolStuffCheap.com in the same condition in which it was shipped, with all accessories, packing materials, manuals and other materials included.
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Return Merchandise Authorization (RMA):
To obtain a Return Merchandise Authorization (RMA) number, simply complete our Return Merchandise Authorization (RMA) Request Form with the reason for your return/exchange, and the condition of the items you would like to send back. Misrepresentation of the condition of items returned will result in immediate refusal of your return.

If your exchange or return appears to be within our guidelines, we will issue an RMA number. This number should be clearly written on the label of the box you ship back. You must ship returns or exchanges back to us within 30 days of the order date. Shipping costs are not refundable.

Issuance of an RMA number does not guarantee acceptance of your return/exchange or that a credit will be issued.
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Return Shipping:
Before you ship any returns or exchanges, you must first obtain an RMA (see "Return Merchandise Authorization"). This number must be clearly visible on the label of the box you ship back.

Pack the items you are returning into a shipping box with plenty of packing material and send the package freight prepaid and insured via FEDEX, UPS or insured-prepaid US Mail to:

CoolStuffCheap.com
Returns Dept.
RMA # (your RMA number)
195 Libbey Industrial Pkwy
Weymouth, MA 02189

You must ship returns or exchanges back to us within 30 days of the order date. Products for return or exchange must be in new condition, packed in its original undamaged manufacturer's box and include all original packaging material, original manuals and any accessories that came with the item. We reserve the right to refuse any shipments without a clearly written RMA number. We do not accept postage-due items.

Credits/Refunds:
The amount of the in-store credit or refund you may be given will be the price you paid for the item. Shipping costs are not refundable.

All returned items are subject to a 15% restocking fee and must be unopened and unused and received at Cool Stuff Cheap within 30 days of purchase.

Items must be returned in the same condition as shipped, with all accessories, packing materials, manuals and other materials included. We will not accept returns on items that are not in saleable condition (damaged/torn packaging, missing instruction booklets, etc).

Used items are NOT returnable.

If you are eligible for a credit or refund, we will issue a credit to the MasterCard, VISA, American Express, PAYPAL or Discover account used in the original transaction. If you submitted payment by check, money order, or wire transfer, you'll receive a refund check by mail. If you purchased items that included "Free Shipping", our cost of shipping the item(s) will be deducted from your refund. For more detail, please see How Refunds Are Calculated.

Please Note:

Exclusions:

Special orders, drop ship orders (Foof Chairs, Crosley Electronics, custom made water panels, palm trees and aquarium coffee tables etc.) will be subject to a re-stocking fee of 15% to 30% as imposed by the manufacturer/distributor.

We will not accept any returns/exchanges on seasonal items (Halloween, Christmas, Hanukkah items), unless defective and returned for replacement or store credit.
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How Refunds Are Calculated:
(Please allow 10-15 business days for the processing of your returns)

The amount of your refund depends on several factors:

If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us.
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Damaged Merchandise: We reserve the right to replace damaged parts and not the entire product. Please examine any merchandise before assembling.
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Payment and Order Methods:
We accept PAYPAL, Money Orders, domestic United States issued American Express, Visa, MasterCard and Discover cards with no additional surcharge.

For customer protection, we check all credit cards for potential fraud. For your added protection, we go beyond the required credit card validation process. We verify "Bill To" addresses with credit card banks when processing orders.

Please be aware that once we receive credit card authorization, the funds could be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. CoolStuffCheap.com reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone. Your order will be processed as soon as we receive the requested information by e-mail or fax.

To pay with a money order, select the Money Order option and mail your payment to:
CoolStuffCheap.com
Attn: Order Entry
195 Libbey Industrial Parkway
Weymouth, MA 02189

Please Note:Due to the increase in identity theft and fraud we are no longer accepting orders for electronics shipping to freight forwarders. The confirmation of an order by e-mail or any other type of electronic confirmation does not constitute CoolStuffCheap.com's acceptance of the order. CoolStuffCheap.com has the right to refuse shipment without any prior notification. CoolStuffCheap.com will NOT ship an order unless the credit card billing address can be verified and will not be held responsible for any delays in shipment or processing caused by incorrect data. CoolStuffCheap.com reserves the right to refuse and or cancel any order that we feel is abusing any policies, coupons or offers made by CoolStuffCheap.com
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Ordering Off-Line:

International Orders:
We are no longer accepting orders outside the United States.
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Sales Tax:
Appropriate state sales tax will only be added to orders shipped to residents of Massachusetts

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What if I Get a "Security Certificate Expired" Alert?
This is NOT a security risk, just an expiration date issue in your browser! Our server's security certificate has NOT expired.
Users of Netscape Navigator versions 4.05 and earlier, and Microsoft Internet Explorer 4.01 and 4.5 for Macintosh may, however, get an alert message saying that our site's certificate has expired. This is because the security component of these browsers was set to expire on 12/31/99.

You can click through the alert message and use our secure pages with confidence. Your data will be protected as usual. However, you will continue to get these alerts whenever you access any website using SSL encryption.
Or...
You can update your browser to a version which contains an updated security component that didn't expire on 12/31/99

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