Welcome to CoolStuffCheap.com. Founded in 1996 and online since October 1997, Cool Stuff Cheap is your source for super deals on really cool stuff for you and your habitat.
  However, if you prefer, please follow our directions for ordering off-line.
Cool Stuff Cheap's Privacy Statement
We are constantly adding new and interesting items so check back with us often.
If there is something you're looking for, and don't see it here, please contact us and we will be happy to help you.
We welcome your questions, comments, or suggestions for improvements. Please contact us at:
CoolStuffCheap.com
195 Libbey Industrial Parkway
Weymouth, MA 02189
Voice: 781-335-0062 Fax:781-335-0073
Toll Free: 888-463-3332
Monday thru Friday 8:30AM to 5:30PM EST.
sales@coolstuffcheap.com
Affiliate Program:
If you have a web site, our Affiliate Program is a great way to generate some extra income.
Merchandise Information:
Cool Stuff Cheap sells only new name brand
products. We always buy in large quantities so we are able to pass the
savings on to our customers thru discount prices and since we stock what we sell most orders ship in one business day!
Our lighting and effects are Professional DJ quality with the same or lower prices as the
"novelty" items found in most mall and party stores. Please note: Most products listed on this
site are intended for occasional use and are not designed for 24/7 commercial applications. Questions regarding the merchandise can be sent
via email.
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Customer Support:
If you experience any difficulties ordering on-line please
Click Here For Live Customer Service or
email us immediately and we will respond by email as soon as possible.
Some office networks will prohibit you from connecting to secure servers for transactions.
In that case please place your order off-line.
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Shipping Information / FEDEX Delivery Times Explained:
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Shipping Method***
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Estimated Processing Time*
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Estimated Shipping Time
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Estimated Total Delivery Time
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FedEx Ground For Home & Business
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0-1 Business Days*
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2-7 Business Days
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2-8 Business Days
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| FedEx 3 Day Air Express Saver |
0-1 Business Days*
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3 Business Days
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3-4 Business Days
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FedEx 2 Day Air Delivery
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0-1 Business Days*
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2 Business Days
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2-3 Business Days
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FedEx Next Day Air Standard
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0-1 Business Days*
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1 Business Day
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1-2 Business Days
(Saturday Delivery adds $12.50 per box )
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FedEx Next Day Air Priority
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0-1 Business Days*
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1 Business Day
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1-2 Business Days
Delivery by 10:30 am
(Saturday Delivery adds $12.50 per box )
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FedEx Next Day Air First A.M.
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0-1 Business Days*
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1 Business Day
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1-2 Business Days
Delivery by 8:30 am
(Saturday Delivery adds $12.50 per box )
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*Based on items with"Usually ships the next business day" Availability, please add the extra time on items with different availability. We update estimated processing times based on our current projected order volume.
Saturday delivery available with Next Day Air ONLY ($12.50 additional charge per box).
** Minimum available method for HI, AK, and PR
***Not available for PO Boxes or APO/FPO |
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Estimated Processing Time +
Estimated Shipping Time = Estimated Total Delivery Time.
If you place an order after
12 P.M. Eastern time, we'll begin
processing it on the next business day.
Business days exclude Saturdays,
Sundays and major holidays.
Estimated Total Delivery Time
applies to in-stock products with Availability: "Usually ships the next business day" (not pre-orders or backorders).
If we have to review an order
for security reasons or billing address problems, that review may affect the Estimated Processing Time.
We can't guarantee Estimated
Shipping Times. Those are determined by the specific carrier. |
Please Note:FEDEX will not deliver to P.O. boxes.
The minimum FEDEX service available to Hawaii,Puerto Rico or Alaska is 2nd Day air.
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FEDEX Ground Delivery Times:
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Shipping charges are calculated via the FEDEX database. There is a slight danger that FEDEX's
site may be down or unreachable. If this happens, you will experience a delay of up to 60 seconds while the system tries to contact FEDEX. If the site
cannot be contacted at all, shipping will not be calculated but you may still complete your order.
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Free shipping coupons/offers: FREE shipping offers apply only to ground shipments sent to U.S. delivery addresses in the 48 contiguous states, excluding Alaska, Puerto Rico and Hawaii. Orders will be shipped in the most cost efficient way to a single address. We will be glad to fill custom shipping requests for an additional charge. Note: Deliberate misuse of a "free shipping" coupon will void that coupon and the correct shipping cost will be applied to your order.
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FEDEX Address Correction Charge: Please make sure your ship to address is complete and includes any apartment, suite, department or
floor number information. FEDEX charges for address corrections and we will charge that additional cost to your credit card when it is billed to us.
NOTE: Shipping charges for orders sent to incorrect addresses and returned to us are not refundable, and are subject, if order is cancelled, to a 10% (of total order) handling/restocking fee applied to your credit card.
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Damage in Shipment:
FEDEX is responsible for getting your shipment to you safely. Upon receipt, if you notice
or suspect any damage, note so on the delivery papers. DO NOT refuse shipment
regardless. If upon opening you find the merchandise damaged due to shipping, call Customer Care immediately at 888-463-3332.
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Back Order Policy:
Occasionally, a product may be out of stock. If your item is back ordered and is scheduled to reach the Cool Stuff Cheap warehouse within seven (7)
business days, your order will be held up in order to complete
your shipment. In the event of a delay we will contact you by phone or email.
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Cancellation Policy:
If you would like to cancel a CoolStuffCheap.com order for any reason, please call us at 888-463-3332, and a representative will determine if your order can be cancelled. We will do everything we can to accommodate your request. Our order-fulfillment system is designed to get orders shipped and on the way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process.
If you have not confirmed your cancellation with us or received an RMA number, we reserve the right to refuse returned shipments.
If your order cannot be cancelled, and you are unhappy with it, simply return it to CoolStuffCheap.com according to our Return Policy.
CoolStuffCheap.com reserves the right to cancel any order that appears suspect or fraudulent. All fraudulent transactions will be reported to the proper authorities.
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Return Policy:
1. If you are not completely satisfied with a product you have ordered, we will be happy to consider a return within 30 days of the order date. Simply review the return rules below and obtain a "Return Merchandise Authorization".
Return Rules:
Free shipping charges and any coupon offers or discounts will be deducted from all return refunds.
Returned merchandise must be in new condition with its original packing and accessories intact or it may be subject to a restocking fee.
We will not accept returns on items that are not in saleable condition (opened boxes, damaged/torn packaging, missing instruction booklets or documentation).
We will not accept returns on opened, non-defective Fog Machines, Bubble Machines, Strobe Lights, Laser Stars and Disco Lighting.
Due to pet health and safety concerns, opened Pet Products are not returnable.
We will not accept returns on opened Thermos products, opened Pet Carriers, Litecubes, barware/pitchers/glasses, whistles, fog juice, fog scents and bubble juice.
Special orders, electronics, opened hand held games, drop ship orders (Crosley Electronics & Telephones, custom made water panels, palm trees and aquarium coffee tables etc.) will be subject to a re-stocking fee of 15% to 30% as imposed by the manufacturer/distributor.
We will not accept any returns/exchanges on seasonal items (Halloween, Christmas, Hanukkah items), unless defective and returned for replacement or store credit.
2. If you receive a product not on your order, please call 888-463-3332, we will ship the correct item(s) to you, along with a free shipping label to return the incorrect product. We will pick the incorrect product up from you at our expense, if we do not receive the incorrect item back within 15 days we will be forced to charge you for the cost of the item and shipping.
3. If you think you have received a defective product, please call 888-463-3332 within 5 days of your purchase delivery. We may be able to solve the problem or guide you in the correct usage of the product. NOTE: Cloudy lava lamps and items requiring replacement batteries or bulbs are not considered defective. If we determine a product to be defective, we will exchange it for an identical item or offer an in-store credit, at our discretion. You must first obtain an RMA (see "Return Merchandise Authorization"). The amount of the in-store credit you may receive for the defective item will be the price you paid for the item. Products returned as defective are thoroughly examined and tested; any misrepresentation of item condition will result in immediate refusal of your return.
You must obtain a Return Merchandise Authorization number and ship returns or exchanges back to us within 10 days of the RMA issue date. Products for return or exchange must be in new and re-sellable condition and received at CoolStuffCheap.com in the same condition in which it was shipped, with all accessories, packing materials, manuals and other materials included.
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Return Merchandise Authorization (RMA):
To obtain a Return Merchandise Authorization (RMA) number, simply complete our Return Merchandise Authorization (RMA) Request Form with the reason for your return/exchange, and the condition of the items you would like to send back. Misrepresentation of the condition of items returned will result in immediate refusal of your return.
If your exchange or return appears to be within our guidelines, we will issue an RMA number. This number should be clearly written on the label of the box you ship back. You must ship returns or exchanges back to us within 30 days of the order date. Shipping costs are not refundable unless the return is the result of our error.
Issuance of an RMA number does not guarantee acceptance of your return/exchange or that a credit will be issued.
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Return Shipping:
Before you ship any returns or exchanges, you must first call to obtain an RMA (see "Return Merchandise Authorization").
This number must be clearly visible on the label of the box you ship back.
Pack the items you are returning into a shipping box with plenty of packing material and send the package freight prepaid and insured via FEDEX, UPS or insured-prepaid US Mail to:
CoolStuffCheap.com
Returns Dept.
RMA # (your RMA number)
195 Libbey Industrial Pkwy
Weymouth, MA 02189
You must ship returns or exchanges back to us within 30 days of the order date. Products for return or exchange must be in new and re-sellable condition and be received at CoolStuffCheap.com in the same condition in which it was shipped, with all accessories, packing materials, manuals and other materials included. We reserve the right to refuse any shipments without a clearly written RMA number. We do not accept postage-due items.
Credits/Refunds:
The amount of the in-store credit or refund you may be given will be the price you paid for the item. Shipping costs are not refundable unless the return is the result of our error.
For a full merchandise credit or refund, a returned item must be unopened, and be received at CoolStuffCheap.com in the same condition in which it was shipped, with all accessories, packing materials, manuals and other materials included.
If you are eligible for a credit or refund, we will issue a credit to the MasterCard, VISA, American Express, PAYPAL or Discover account used in the original transaction. If you submitted payment by check, money order, or wire transfer, you'll receive a refund check by mail. If you purchased items that included "Free Shipping", our cost of shipping the item(s) will be deducted from your refund. For more detail, please see
How Refunds Are Calculated.
Please Note: Special orders, drop ship
orders (Crosley Electronics, custom made foof chairs, water panels, palm trees and aquarium coffee tables etc.) will be subject to a re-stocking fee of 15% to 30% as imposed by the manufacturer/distributor.
Free shipping charges and other coupon offers/discounts will be deducted from all non-defective returns.
Refunds or credits will not be issued for merchandise returned without an RMA number, or returned after 30 days of order date.Misrepresentation of the condition of items returned will result in immediate refusal of your return.
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Exclusions:
We will not accept returns on items that are not in saleable condition (opened boxes, damaged/torn packaging, missing instruction booklets, etc).
We reserve the right to refuse and return to sender any items that are not in "new condition" as defined above or returned without a valid RMA.
We will not accept returns on opened, non-defective Fog Machines, Bubble Machines, Strobe Lights and Disco Lighting.
For health purposes, opened Pet Products are not returnable.
We will not accept returns on opened Thermos products, opened Pet Carriers, Litecubes, barware/pitchers/glasses, whistles, fog juice, fog scents and bubble juice.
Misrepresentation of the condition of items returned will result in immediate refusal of your return.
Special orders, drop ship orders (Foof Chairs, Crosley Electronics, custom made water panels, palm trees and aquarium coffee tables etc.) will be subject to a re-stocking fee of 15% to 30% as imposed by the manufacturer/distributor.
We will not accept any returns/exchanges on seasonal items (Halloween, Christmas, Hanukkah items), unless defective and returned for replacement or store credit.
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How Refunds Are Calculated:
(Please allow 10-15 business days for the processing of your returns)
The amount of your refund depends on several factors:
Any unopened item in original condition that is returned within 30 days of purchase: 100% of item's price.
Any opened item in new and re-sellable condition that is returned within 30 days of purchase: up to 90% of item's price.
Any item returned that received free or discounted shipping will have the amount of the promotional shipping offer deducted from the refund.
Shipping costs are not refundable unless the return is the result of our error.
If you used a gift certificate to pay for all or part of an item you want to return, that part of your refund will be credited to your account for use on a future purchase.
If you return an order that was placed using a promotional certificate, code or discount, you will not be refunded for the amount of the promotional offer. Any unexpired promotional funds used on the order would, however, be returned to your account for use toward future qualifying purchases. Please note that the original expiration date still applies.
If after reading this information, you feel that the amount of your refund was incorrect, please e-mail us.
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Damaged Merchandise:
We reserve the right to replace
damaged parts and not the entire product. Please examine any
merchandise before assembling.
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Payment and Order Methods:
 We accept PAYPAL, Money Orders, domestic United States issued American Express, Visa, MasterCard and
Discover cards with no additional surcharge.
For customer protection, we check all credit cards for potential fraud.
For your added protection, we go beyond the required credit card validation process.
We verify "Bill To" addresses with credit card banks when processing orders.
Please be aware that once we receive credit card authorization, the funds could be reserved up to 30 days
depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit
card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. CoolStuffCheap.com
reserves the right to request additional identification. If this is needed, we will contact you by e-mail or
telephone. Your order will be processed as soon as we receive the requested information by e-mail or fax.
To pay with a money order, select the Money Order option and mail your payment to:
CoolStuffCheap.com
Attn: Order Entry
195 Libbey Industrial Parkway
Weymouth, MA 02189
Please Note: The confirmation of an order by e-mail
or any other type of electronic confirmation does not constitute CoolStuffCheap.com's acceptance of the order. CoolStuffCheap.com
has the right to refuse shipment without any prior notification.
CoolStuffCheap.com will NOT ship an order unless the credit card billing address can be verified and will not be held responsible for any delays in shipment or processing caused by incorrect data. CoolStuffCheap.com
reserves the right to refuse and or cancel any order that we feel is abusing any policies, coupons or offers made by CoolStuffCheap.com
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Ordering Off-Line:
The order department is available toll-free at 888-463-3332 Monday thru Friday 8:30AM to 5:30PM EST. Please
have your order information ready. PrePay Orders, American Express and domestic United States issued Visa, MasterCard and
Discover cards are accepted with no additional surcharge.
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International Orders:
We are no longer accepting orders outside the United States.
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Sales Tax:
Appropriate state sales tax will only be added to orders shipped to residents of Massachusetts
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What if I Get a "Security Certificate Expired" Alert?
This is NOT a security risk, just an expiration date issue in your browser! Our server's security certificate has NOT expired.
Users of Netscape Navigator versions 4.05 and earlier, and Microsoft Internet Explorer 4.01 and 4.5 for Macintosh may, however, get an alert message saying that our site's certificate has expired. This is because the security component of these browsers was set to expire on 12/31/99.
You can click through the alert message and use our secure pages with confidence. Your data will be protected as usual. However, you will continue to get these alerts whenever you access any website using SSL encryption.
Or...
You can update your browser to a version which contains an updated security component that didn't expire on 12/31/99
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